Multiple things could cause trouble logging into your St. Edward's University account. Here are a few troubleshooting suggestions:
Activate Your Account
If you're new to the university, you may still need to activate your account.
An activation email was sent to your provided email address when you applied to St. Edward's as a student or an employee. Open the email and click the activation link. If you've misplaced that email, have it resent by emailing our Help Desk at support@stedwards.edu.
After activating your account, verify your secondary email, and set up a strong multi-factor authentication (MFA) factor, which you'll need for password reset or retrieval.
Reset Your Password
If you've forgotten your username or password, visit the Forgot Password area of Account Self-Service and follow the steps to change your password.
If you're having issues remembering your security question or resetting your password, email us at support@stedwards.edu. After confirming your identity, we will provide a temporary password.
Make Sure Your Account Is Active
For graduates, students who have withdrawn from the university, or those no longer registered, myHilltop access remains for things like unofficial transcripts and academic and employment information. However, email access ends on the applicable date below:
- One year after graduation
- The last add date of a session for which you've been admitted but have not registered
- Once you can no longer register without having to be readmitted
Around 60 days before deactivation, you will receive an email notification. Before deactivation, please transfer all necessary items via Google Takeout and update any other accounts that depend on this email.
Contact IET Support
If you still can't access your account, email support@stedwards.edu.