While we aim for 24/7 application and software availability, occasional downtime may occur.
At St. Edwards, we use cloud services (Canvas, Gmail, Zoom) and on-campus services (Banner, Degree Works). Leading to variations in how we track and manage downtime for those systems. Learn about our commonly used third-party cloud services and systems below, including our planned maintenance schedules and on-campus system downtime history.
This article covers:
In case of an outage or disruption (such as slowness or specific feature outages) in a cloud service, the responsibility for troubleshooting and resolving the issue lies with the technical teams of the third-party vendor.
Most cloud providers maintain dedicated status pages to report known problems. For the latest service update, we recommend visiting those status pages.
Here are the status pages for our most-used applications:
We aim to schedule maintenance and planned downtime for the systems we directly support on campus within specific, predictable windows each month.
Those windows are publicly listed on our maintenance calendar. Any planned work on Banner, Degree Works or other ERP-related systems will be noted on the calendar event for that maintenance window. In case of significant impact or extended downtime, we will send messages through Workplace and other channels.
While we strive to avoid it, occasional unplanned downtime will occur. During such instances, we will promptly inform our community via our channels and provide ongoing updates as we work to fix our systems.
Explore our history report to view OIT's record of planned and unplanned on-campus system outages.