What is changing? Starting Wednesday, April 15, Security Questions will no longer be supported as a valid multi-factor authentication (MFA) method when logging into your St. Edward’s account.
What we're seeing Users have Okta Verify on their device, but it wasn't used and logged them out, or was never set up on the current device. We have to verify your identity to reset your factors, so this requires a brief appointment to resolve the access for you.
What do you need to do?
- Contact us and we'll help you install and configure a more secure authentication option:
Why are we doing this? Security Questions are like a second password, and worked to secure your account before stronger authentication factors were available. Replacing them with an authenticator app better protects your account, and will let you more easily reset your password from your phone or computer if you ever get locked out. As a reminder, St. Edward’s University support will never ask for your password or MFA factor information when assisting you with your account.
Need help?
If you have trouble logging in with your authenticator app or no longer have access to the device you originally enrolled, please create a ticket and will help you get back into your account.