If you see this message while trying to login to Banner applications (including Faculty, Finance, Student, Employee self service, or Application Navigator):
It means that your browser thinks you are still logged in and will not start a new session. You can tell this is happening because you are not prompted to login with your username and password before the message appears on your screen.
To fix this error, you will need to do one of the following
- Open a different browser (if you're using Chrome, switch to Firefox)
- Open a browser in private/incognito mode
- Clear your browser cache and restart the browser
You can try quitting your browser session, closing all windows and tabs and reopening your browser. This has had mixed results on success.
To avoid this error in the future, always log out of your applications and close the browser completely when you are done.
When you log in to the application and authenticate who you are with your username and password, your browser remembers (caches) your credentials as long as the application session is active. You may see this error if
- The application times out due to inactivity
- You do not log out
- You never restart your browser
Depending on how you use your browser, closing it out completely should clear your credentials from the cache and you should be able to start each session fresh.
How to clear your browser cache
The process for clearing your cache varies slightly depending on which web browser you're using. Here are instructions for the most common browsers.
Google Chrome
- Click the three vertical dots ( ⋮ ) in the top-right corner.
- Go to More tools and then select Clear browsing data...
- A new window will appear. Make sure the Time range is set to All time.
- Check the boxes for Cookies and other site data and Cached images and files.
- Click the Clear data button.
Mozilla Firefox
- Click the three horizontal lines ( ☰ ) in the top-right corner.
- Go to Settings and then click on Privacy & Security from the left-hand menu.
- Scroll down to the Cookies and Site Data section.
- Click the Clear Data... button.
- In the new pop-up window, make sure both boxes are checked and click Clear.
Microsoft Edge
- Click the three horizontal dots ( ⋯ ) in the top-right corner.
- Go to Settings and then click on Privacy, search, and services.
- Under the Clear browsing data section, click Choose what to clear.
- Select All time for the Time range.
- Check the boxes for Cookies and other site data and Cached images and files.
- Click Clear now.
After clearing the cache, close all your browser windows, reopen your browser, and try logging in to Banner again.