Support for personal devices is usually more limited than for devices St. Edward's owns. If you have hardware problems, the Office of Information Technology might suggest local service providers to assist you.
Our virtual support sessions can help with:
- Virus/spyware remediation
- System configuration
- Software configuration and troubleshooting
- Antivirus software installation/configuration
- OS enhancement and security updates
- Performance issues and degradation
- Campus printer setup
- Hardware referrals
- Hardware and software recommendations
Loss of Data
Changes and updates to computing systems can lead to data loss. OIT support is not responsible for data loss that may occur while troubleshooting or working with you on your computer. You are responsible for backing up your data.
Liability
OIT support is not liable for any data loss during virtual support sessions. Please be advised that you're responsible for understanding the impact of modifications to operating systems, applications and utilities. OIT is not responsible for data loss or configuration settings while working on your computer.