Downtime is bound to happen. Just like us, the tools we use need breaks too, both planned and unplanned. So, what do we do when things aren't working as they should?
This article covers:
When on-campus systems occur, we will support our community by relaying that information via our channels and providing updates as we work to fix our systems. To be more transparent and provide essential information to our community, OIT created a history report of outages. This report includes all on-campus system outages, with details on when they happened, whether they were scheduled or unscheduled, which services were affected, and more
- Note: This history report is only viewable by users within the St. Edwards University domain.
Check out OIT's maintenance calendar to see a schedule of planned maintenance.
When third-party services like Box, Canvas or Smartsheet experience issues, it's typically an outage or disruption (partial outage of certain apps or features) of the third-party service. This means that the cloud services technical teams will be responsible for troubleshooting and resolving the issue. So, if you're experiencing a problem with a cloud service, you can visit our system status page for updates on popular cloud services like Zoom, Google Workspace, Box, etc.
Even for non-university-supported cloud services, check their status pages by searching the name of an app or service + "status" for updates on functionality.
OIT recommends bookmarking the System Status page for quick access to essential information. Also, bookmark support.stedwards.edu.