Zoom Phone easily fits into St. Edward’s University’s Zoom system, offering communication solutions campus-wide. You likely already have the technology needed. The Zoom app you use, whether it is on your desktop, laptop or phone, is going to be the same app you use moving forward. When your department adopts Zoom Phone, expect your app to get updated with new, convenient features.
Before diving in, it’s essential to understand how to use Zoom Phone and find the features that suit you best. This article is a getting-started guide for first-time Zoom Phone users at St. Edward’s University. Are you a visual learner? Check out our video guide for setting up Zoom Phone. The timestamps in the description will help you navigate through the steps.
Initial Zoom Phone Setup
Once Zoom Phone is implemented for your department or school, follow the steps below:
Prerequisite: You have downloaded or updated the latest version of the Zoom client or app.
1. Sign in to Zoom from myHilltop and click "Profile."
2. Click "Edit."
Update the following information:
- Display Name: Name that displays when making calls.
- Pronouns: Optional
- Department
- Job Title
- Company: “St. Edward’s University”
- Location
3. Click the “Phone” tab shown in the menu above. If this is your first time accessing Zoom Phone settings, you may have to click a “Setup” button. Once you click “Setup,” more Zoom Phone settings will appear in the “Settings'' panel. We recommend you begin setting up Zoom Phone with the following settings:
- Call Handling: Set up your business hours. You can customize settings so that during business hours, you receive calls on the Zoom desktop client and mobile app, but during closed hours, all calls go straight to your voicemail.
- Customize your Zoom Phone Voicemail greeting: You can record audio directly in the web portal or upload an audio file.
- Note: If you choose to use the text-to-speech option and would like your name to be pronounced a certain way, spell it out phonetically.
- If you are working remotely, set up an emergency address: If you are prompted to add an emergency address while working on campus, contact OIT so a Zoom administrator can add the campus location address. For instructions on how to manage your personal emergency address, see Zoom's support article.
- If you choose to have a desk phone, you will automatically be assigned a 6-digit PIN to check your voicemail on a desk phone. You may change this PIN if you would like.
For more details and instructions regarding Zoom Phone settings, head to the Zoom Phone Help Center.
Now that your basic Zoom Phone settings are set up, start making calls! Instead of four-digit dialing, remember to use 10-digit dialing during the Zoom Phone transition. Read our Zoom Phone FAQs to see why.
Zoom Phone Support Resources
Zoom Phone is a feature-rich service, meaning it can be configured to fit your departmental and individual needs. However, we know that it’s easy to feel overwhelmed by options. To help navigate Zoom Phone settings a little bit easier, we put together the Zoom Phone Toolkit, which houses resources on what you need to know about using Zoom Phone. In particular, we recommend reviewing these resources when you’re first using Zoom Phone:
Zoom Phone Support Resources