St. Edward's students can drop off their computer at the Moody 309 Help Desk for service.

OIT support staff will perform only software service on your computer. Students are responsible for their own hardware repair/upgrades. Troubleshooting/computer re-imaging services are free for current students. 

Computer Issues

Drop-off service includes assistance with the following: 
  • Virus/spyware
  • Startup issue
  • Network access control
  • Antivirus software
  • Internet connectivity
  • OS updates
  • Wireless network
  • Re-imaging
  • Lock-up/freezing
  • Device drivers

When you bring your laptop to Moody 309, be sure to bring your power cord. If a computer is too badly infected with viruses/spyware to clean adequately, we will need to re-image the computer. Most computers have the factory image stored on the hard drive, but if your computer came with an installation disc, you will need to bring this. 
 

Drop-Off Policies

Estimated Completion Time

OIT support services computers on a first come, first serve basis. We may give you an estimate of when your computer might be completed, but this is not a guaranteed completion time. You'll get a call when work on your computer is completed.

Ownership

You must own the computer that you bring in for repair. OIT support will only return the computer to the owner when the repair work is completed. You must own any software that is to be installed or re-installed. You will need to bring the original software CDs with the appropriate keys and/or serial numbers.

Loss of Data

During the repair process, personal data may become damaged or deleted. OIT support is not responsible for data loss that may occur while performing repairs on your computer. You are responsible for backing up your data. For computers with Windows operating systems, OIT support will
back up your user profile.  For Macs, we will back up the User Directory.

Windows OS Profile Items

My Documents, My Music, My Pictures, My Videos, Desktop, Favorites, Contacts

Mac OS User Directory Items

Documents, Music, Movies, Pictures, Downloads, Desktop, Library, Public, Sites

Liability

OIT support is not liable for any damages, lost equipment (i.e., Power cord, CDs or laptop case) or loss of data while we are in possession of your computer. Please be advised that it is your responsibility to understand the impact of installs/upgrades/removals to the operating system, applications and utility system. OIT support is not responsible for loss of applications or lost equipment while performing work on your computer.

Abandonment

If your equipment is not picked up within 90 days after we notify you the computer is ready to be picked up, we will treat your equipment as abandoned. Your equipment will be recycled.