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Got a new phone? Lost your old phone? Use this article as a guide to reset your authentication applications like Okta Verify or Google Authenticator so you can continue using your St. Edward's account.
Resetting MFA if You Don't Have Access to Your Old Device
Contact IET Support to verify your identity and get your factor(s) reset.
Resetting MFA if You Still Have Access to Your Old Device
Log in to your St. Edward's account through the Manage Your Account task in myHilltop or identity.stedwards.edu.
1.Click "Edit Profile" in the upper right corner. To access account editing capabilities, you will need to sign in again. This means that you will be prompted for MFA. If the prompt defaults to a factor you can't access, use the "Verify with something else" to select an accessible one that is enrolled on your old device. 
2. Scroll to the Security Methods section. You should see your old device listed under one of the security methods.
3. Click Set up or Set up another for the MFA factor you wish to set up on your new device.
4. Select the device you will use (iPhone or Android).
5. Launch your authentication app (Okta Verify or Google Authenticator).
6. Follow the application's prompts to finish setting up the factor. You will need to sign in again and authenticate via MFA on your old device.
7. After adding the authentication factor to your new device, return to the Security Methods screen.
8. Click "Remove" to remove the MFA factor associated with your old device.
