Banner Product Browser and Device Support

Banner products support the current version of the following browsers

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge Chromium (version 79.x and higher)

Mobile devices support

• Apple mobile devices such as iPhone and iPad with iOS 6 and higher
• Safari for iOS/Apple devices
• Android devices 4.x and higher
• Android Chrome, Android browser (AOSP)
• Windows Smartphones with Windows Mobile 6 and higher (Standard or Professional)
• Microsoft Surface 1.0, RT, and PRO

For Troubleshooting Banner 9 applications (such as Student Self-Service functions)

Most issues can be resolved using one of the first four recommendations:

1. Ensure you are using a current version of the browser. Generally, Banner products are supported at the latest version or the version just before the latest version.
2. Clear the browser history and cache. The easiest way to do this is to use CTRL-SHIFT-DEL, accept defaults to clear browsing history, cookies and cache.
3. Try using a different current browser on your device.
4. Try using a different device and test with different current browsers for that device.
5. If using Chrome plugins and extensions, temporarily disable all of them at "chrome://extensions/". Then test again.
6. Check to see if any virus protection/malware protection/local firewalls are set up on your computer and preventing access to the site.